If you have more questions, or need further assistance, feel free to contact us.
What do the lights on the side of my Generac mean?
Solid Green – Your generator is functioning properly. You can relax knowing your generator is ready to protect your home.
Flashing Green – Your generator is currently running, either during a weekly exercise, or because you are experiencing a power outage.
Yellow - Maintenance is required on your generator, but will still provide power during an outage. If we are maintaining your generator, we may have already scheduled your generator service date. If we are not maintaining your generator, please call us for service at (804)406-3379.
Red - An issue has been detected. Call us for service at (804)406-3379.
How much does a Generac Generator cost?
Each home is unique, so there is no “cookie cutter” pricing. We do offer a FREE Estimate and Consultation to determine your wants, needs, and requirements to properly size the generator to custom fit your life. We also offer financing for as low as $199 per month.
Does Virginia Power Solutions service generators?
Yes! We not only sell and install Generac Generators, but our factory trained technicians also service and maintain your whole house Generac Generator, even if you did not purchase it from us!
Are your technicians factory certified?
Yes! All of our Service and Installation technicians are fully trained and factory authorized by Generac, so our customers can be confident their generator is receiving the best service.
How quickly can I have my generator installed?
In some cases, installation of your generator can be arranged the day after your in-home consultation! Lead times are based on storm intensity and frequency. We recommend planning your installation before you find yourself without power.
Do I have to be home for the installation?
You do not have to be home during installation. Our team will need access to your electrical panel box.
How do I reconnect to MobileLink when I have to change my WiFi or it becomes disconnected?
Have your home WiFi name and password available, and call MobileLink for service at (855)436-8439.
How long can my generator run during a power outage?
It can run for 7 days non-stop if necessary.
Does my generator need to rest or cool down while it is in extended use?
No, it has safety features built in that will shut it down if necessary.
How much propane will my generator use during an outage?
A typical 22-24kW air-cooled generator will use on average 1-1/2 gallons of propane per hour.
Should I call my propane company to refill the tank after it has run for several hours?
Most propane companies offer auto-fill, however it is always a good idea to verify your tanks are topped off when the weather forecasts potential opportunities for an outage.
I turned my generator off to give it a break, but cannot get it to come back on!
Call our office at (804)365-0263 and we can talk you through how to reset it.
My generator was running and shut down. How do I restart it?
Locate the control panel inside the top lid of your generator. Read what the control panel is saying and record (taking a screenshot with your cell phone is a great way to record this). Using the control panel, press the OFF button. Then press the ESCAPE button. Then press the ENTER button. This will clear any fault codes. Press the MANUAL button on the controller. The generator should crank and start. If the generator starts and runs for 1 minute, press the AUTO button. Your generator will shut down automatically.
We are experiencing a power loss, and my generator will not start in AUTO. What do I do?
Locate the control panel inside the top lid of your generator. Read what the control panel is saying and record (taking a screenshot with your cell phone is a great way to record this). Using the control panel, press the OFF button. Then press the ESCAPE button. Then press the ENTER button. This will clear any fault codes. Press the MANUAL button on the controller. The generator should crank and start. If the generator starts and runs for 1 minute, press the AUTO button. Your generator will shut down automatically.
Why should I choose Virginia Power Solutions and Generac for my whole house generator?
Generac has been designing and manufacturing backup power generators since 1959, and is the #1 manufacturer of home backup generators. Virginia Power Solutions is a PowerPro Premier Dealer for Generac, which means we have a consistent proven record of providing excellent customer service and support, we maintain a parts inventory that gets our customers back online as quickly as possible with no wait to order parts, and we offer 24/7 Support service to keep your home protected at all times. Locally owned and operated since 2004, we specialize in whole house backup generators, and look forward to providing our customers with the BEST installation and service for years to come.
