Virginia Power Solutions

Effective Date: August 18, 2026 | Last Updated: August 18, 2026

1. Information We Collect

a. Information You Provide to Us

We collect personal information you voluntarily give us when you:

Submit our "Request an Estimate," "Request a Quote," or "Schedule Generator Service" forms
Contact us by phone, email, or through the Site's contact form
Sign up for financing options
Leave a review or communicate with us on social media

This may include:

Name
Email address
Phone number
Street address, city, state, and ZIP code
Property/home type
Details about the service you're requesting (message/free-text fields)

b. Information Collected Automatically

When you visit the Site, we (and third-party tools we use) may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referring URLs
General geographic location (city/region level, based on IP address)

We collect this information through cookies, web beacons, and similar tracking technologies, including Google Tag Manager, Google Analytics, Google Ads/Conversion Tracking, Meta (Facebook) Pixel, and call-tracking software.

c. Information from Third Parties

If you apply for financing through our partners, your financial application information is collected and processed directly by those companies under their own privacy policies — not by Virginia Power Solutions. We recommend reviewing our financing partners’ privacy policies before applying.

We may also receive limited information about you from review platforms (e.g., Google, Facebook) if you leave a public review referencing our business.

2. How We Use Your Information

We use the information we collect to:

Respond to estimate, quote, and service requests
Schedule and perform generator installation, sales, replacement, and maintenance services
Communicate with you about your project, appointment, or inquiry
Process financing referrals (where applicable)
Send you information about promotions, financing offers, or maintenance reminders, where permitted
Improve our Site, services, and customer experience
Analyze Site traffic and usage trends
Comply with legal obligations, permits, and inspection requirements related to our services
Protect against fraud, unauthorized transactions, and other liabilities

We do not use your personal information for any purpose incompatible with these without notifying you.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies (such as Google Tag Manager) to operate the Site, remember preferences, and understand how visitors use our Site. These may include:

Essential cookies – needed for the Site to function properly
Analytics cookies – help us understand visitor behavior
Advertising/marketing cookies – used to deliver relevant ads or measure ad performance

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Site.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who perform functions on our behalf (e.g., website hosting, IT support, scheduling software, marketing/analytics tools, call tracking)
Financing partners if you choose to apply for financing
Generac or other manufacturers/distributors, where necessary to process warranty registrations or product-related services
Government authorities, such as local permitting or inspection offices, where required to complete a service (e.g., permits, inspections)
Legal or regulatory authorities, if required by law, subpoena, or to protect our legal rights
A successor entity, in the event of a merger, acquisition, or sale of business assets
Any third party we share information with is expected to handle it responsibly and in accordance with applicable law.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, maintain business records, comply with legal and warranty obligations, and resolve disputes. Retention periods vary depending on the type of information and applicable legal requirements.

6. Your Privacy Rights

Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA), if applicable to our business, Virginia residents may have the right to:
Confirm whether we process your personal data
Access the personal data we hold about you
Correct inaccuracies in your personal data
Request deletion of your personal data
Obtain a copy of your data in a portable format
Opt out of certain processing, such as targeted advertising or the sale of personal data (we do not sell personal data)

Other States / California Residents

Depending on where you live and the volume of data we process, you may have similar rights under other state privacy laws (such as California's CCPA/CPRA), including the right to know, delete, or opt out of certain data uses. [Note: Many small local businesses fall below the revenue/data thresholds that trigger CCPA obligations — confirm with counsel whether these apply to you.]

To exercise any of these rights, contact us using the information in Section 10 below. We may need to verify your identity before processing your request.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are directed to adults and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will take steps to delete it.

9. Third-Party Links

Our Site may contain links to third-party websites, such as our Facebook page, financing partners, or manufacturer sites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Virginia Power Solutions 10102 Whitesel Rd, Suite B Ashland, VA 23005 Phone: (804) 374-9665

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically.