Virginia Power Solutions

Terms and Conditions

Effective Date: August 18, 2026 | Last Updated: August 18, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website located at www.virginiapowersolutions.com (the "Site"), and any related services, offered by Virginia Power Solutions ("Company," "we," "us," or "our"). By accessing or using the Site, requesting a quote, scheduling service, or providing your contact information to us, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1.Company Information

Virginia Power Solutions provides whole-home generator sales, installation, replacement, and maintenance services to residential, commercial, and industrial customers throughout Ashland, Richmond, and the surrounding Central Virginia area.

Virginia Power Solutions

10102 Whitesel Rd, Suite B, Ashland, VA 23005

Phone: (804) 365-0263

Website: www.virginiapowersolutions.com

2.Use of the Site

You agree to use the Site only for lawful purposes. You may not use the Site to transmit harmful code, attempt unauthorized access to our systems, scrape or harvest data, impersonate another person, or interfere with the Site's normal operation. We may suspend or restrict access to the Site, at our discretion, for any conduct we believe violates these Terms.

3.Requesting Quotes and Scheduling Service

When you submit a form on the Site (such as a request for an estimate, quote, or service appointment), you confirm that the information you provide is accurate and that you are authorized to provide it — including any phone number you submit. Submitting a form does not guarantee a specific appointment time, price, or outcome; all estimates are subject to an in-person or telephone assessment.

4.SMS / Text Messaging Terms

By providing your mobile phone number and opting in (for example, by checking a consent box on our contact, quote, or scheduling forms, or by texting us first), you agree to receive text messages (SMS/MMS) from Virginia Power Solutions at the mobile number provided.

4.1 Types of Messages

Messages may include:

Appointment confirmations, reminders, and rescheduling notices
Technician arrival/dispatch updates
Quote and estimate follow-ups
Service and maintenance reminders (e.g., annual/bi-annual generator servicing)
Customer service communications
Promotions, special offers, or seasonal reminders (e.g., storm-season preparedness), where you have opted in to marketing messages

4.2 Message Frequency

Message frequency varies depending on your interactions with us (e.g., how many appointments you schedule); frequency may increase around active service requests.

4.3 Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Virginia Power Solutions does not charge for text messages, but your carrier's standard messaging rates apply.

4.4 Opting Out

You can opt out of receiving text messages from us at any time by replying STOP to any message. After you reply STOP, we will send a one-time confirmation that you have been unsubscribed, and you will no longer receive text messages from us unless you opt in again. You may also contact us directly at (804) 365-0263 to be removed from our texting list.

4.5 Getting Help

Reply HELP to any message for assistance, or contact us directly at (804) 365-0263.

4.6 Consent Is Not a Condition of Purchase

Consenting to receive text messages is not a condition of purchasing any goods or services from Virginia Power Solutions. You can still request a quote, schedule service, or purchase a generator without opting in to text messaging.

4.7 Carrier Liability

Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice. Virginia Power Solutions is not responsible for delays or failures in message delivery caused by your carrier or device.

4.8 Privacy

Your phone number and any information collected in connection with our text messaging program is handled in accordance with our Privacy Policy. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing purposes.

4.9 Supported Devices

Text messaging is available on most U.S. wireless carriers. We are not responsible if your carrier does not support this service.

5.Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including information submitted through our contact, quote, and scheduling forms.

6.Intellectual Property

All content on the Site — including text, graphics, logos, images, and the Virginia Power Solutions name and branding — is owned by or licensed to Virginia Power Solutions and is protected by copyright and trademark law. You may not copy, reproduce, distribute, or create derivative works from Site content without our prior written consent.

7.Third-Party Links and Financing Partners

The Site may reference or link to third-party services, including financing partners such as GreenSky and Synchrony. We do not control and are not responsible for the content, terms, or practices of third-party sites or services. Any application for financing is subject to that provider's own terms and approval process.

8.Disclaimers

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Estimates, pricing, and availability shown on the Site are subject to change and confirmation. Nothing on the Site constitutes a binding offer or guarantee of installation timelines, generator performance, or permit approval by local authorities.

9.Limitation of Liability

To the fullest extent permitted by law, Virginia Power Solutions will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or reliance on its content. This limitation does not affect any separate written warranty or service agreement you enter into with us for installation or maintenance work.

10.Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Virginia.

11.Changes to These Terms

We may update these Terms from time to time. Changes are effective as soon as they are posted to this page, with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

12.Contact Us

If you have questions about these Terms or our text messaging program, please contact us:

Virginia Power Solutions

10102 Whitesel Rd, Suite B, Ashland, VA 23005

Phone: (804) 365-0263

Website: www.virginiapowersolutions.com