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Virginia Power Solutions

Customer Referral Program | Terms & Conditions

Effective date: 11/11/2026

Give $250. Get $250. Existing VPS customers can earn a $250 check when an eligible referral results in a qualifying residential standby generator installation. The referred customer receives $250 off that installation. These benefits are subject to the terms below.

1. Who Can Participate

The referring person must be an existing VPS customer who is at least 18 years old. The referred customer must be a new VPS customer with a qualifying residential standby generator installation opportunity within the VPS service area.

2. What Qualifies

New residential standby generator installations, including replacements or swap-outs when the referred buyer is a new VPS customer, sold and performed by VPS qualify. Commercial installations, portable generators, equipment-only sales, maintenance, memberships, repairs and warranty work do not qualify. An installation opportunity already active with VPS, including a scheduled sales appointment or outstanding generator installation estimate, is not eligible as a new referral.

3. How to Submit a Referral

An eligible referral must be identified and recorded with VPS before the referred customer’s first sales appointment. Referrals may be submitted through an official VPS referral form or link, or by calling the VPS office. The referral must identify the referring customer and the prospective customer so VPS can verify eligibility. The referred customer may identify the referring customer when contacting VPS. Submitting a referral or scheduling an estimate does not by itself earn a reward.

4. Reward to the Referring Customer — $250 Check

The referring customer becomes eligible for one $250 check when the qualifying generator installation is commissioned, all required final inspections are completed, VPS receives payment in full, and referral eligibility is verified. VPS will process the check within 30 calendar days after all conditions are satisfied. Checks are issued to the verified referring customer and mailed to the confirmed address; accurate payee and mailing information is required.

5. Benefit to the Referred Customer — $250 Discount

The referred customer receives a $250 discount on the qualifying installation, identified on the written estimate or other sale documents. The discount applies once per eligible installation, has no cash value, and cannot be transferred or applied to unrelated work. The referral discount may be combined with other VPS promotions or discounts. Canceled projects do not qualify for a separate payment or refund of the discount.

6. Duplicate Referrals and Limits

Only one referring customer may receive a check per qualifying installation. When multiple people claim the same referral, the first verified submission recorded by VPS will generally receive credit. VPS management may approve a documented exception after reviewing the evidence. A customer may receive rewards for multiple separate qualifying installations, subject to verification of each referral.

7. Ineligible and Invalid Referrals

No reward or discount is available for self-referrals, duplicate claims, the same person seeking both referral benefits for the same purchase, canceled or unpaid jobs, previously active sales opportunities, or false or misleading submissions. VPS employees and professional referral brokers are not eligible for the customer referral check. VPS may request reasonable information to verify eligibility and may deny an ineligible claim.

8. Privacy, Public Recommendations and Tax Matters

Referring customers should share contact information only with the prospective customer’s permission. That permission must be recorded with the referral, including when and how it was obtained. Alternatively, the prospective customer may submit their own contact information and request contact through the VPS referral form or link. A referral does not automatically enroll the prospective customer in promotional messaging. Anyone publicly recommending VPS while eligible to receive a reward must disclose that financial incentive. VPS may request tax documentation and will issue tax reporting forms when required. Tax documentation should be provided through the VPS office’s designated process.

9. Prior Referrals and Program Changes

Referrals documented and accepted under the prior $500 referring-customer offer before the new program’s effective date will be honored under that offer, subject to its original qualifying conditions. Those referrals will not also receive the new program’s $250 buyer discount. Virginia Power Solutions reserves the right, at its sole discretion, to modify, update, suspend, or terminate the Customer Referral Program at any time, with or without prior notice, subject to applicable law. This includes changes to referral reward amounts, discounts, eligibility requirements, qualifying purchases, and program terms.

10. Questions and Verification

VPS makes eligibility determinations after reviewing referral and installation records, subject to applicable law. For questions, submission assistance or check status, contact Virginia Power Solutions using the phone number or contact form listed on our official website.